TalkTalk has vehemently opposed the results of a survey conducted by consumer website uSwitch. This particular survey was conducted to find the average costs of technical support calls for broadband users.

The results of the survey show TalkTalk in poor light. According to it, when compared to rivals Orange and Tiscali, TalkTalk has the highest average waiting time per call, which is twelve minutes per call. The only good news for TalkTalk is that Orange and Tiscali are ranked at the bottom as far as customer support and satisfaction is concerned.

The website claims that million of pounds are spent by the customers on technical support calls. In case of TalkTalk, it means £1.75 per call as cost for holding the line.

The survey also reveals that out of ten customers, only four are able to solve their problems through such phone calls. The total number of broadband users is approximately six million, and so this makes a large number of dissatisfied customers.

TalkTalk has cited its own results, which they claim to be more accurate and authentic. According to the results, during the month of September 2009, the average hold time per call for TalkTalk’s customers was only 53 seconds, which is quite better when compared to the industry average. The ISP has expressed the view that the results of the uSwitch survey are based on old and hence irrelevant data, and so they must not be taken seriously.

For up-to-date reviews click broadband blog; it’s a good place to look for broadband news and articles which offer a good insight into the various ISP’s practices and keeps you updated on the latest developments.

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